Returns
Returns and exchanges
If something isn't right with your order, contact us on WhatsApp or call 70 902 329 and we'll sort it out.
Damaged, wrong or faulty items
If we sent the wrong product, or it arrived damaged, we'll replace it or refund it. Please contact us as soon as you receive the order and keep the packaging - a photo over WhatsApp is usually all we need to get it moving.
Sealed products
For health and safety reasons, supplements can only be returned if they are unopened and still sealed, with the batch code and expiry intact. Once a seal is broken we can't resell the product, so we can't take it back.
How to start a return
- Message us on WhatsApp on 70 902 329 with your order details and what's wrong.
- Send a photo of the product and its batch code if it's damaged or incorrect.
- We'll confirm the return and arrange collection or exchange.
Specific timeframes and refund methods are confirmed case by case - message us and we'll tell you exactly where you stand.